Adobe Creative Cloud

 

Computer Help

computer help

Get help, via phone, email, or chat.

Student
Email

SDSU Google G Suite for students.

Computer Locations

locations

Computer access, anytime, anywhere.

Software Installs

software

Campus software licenses for students.

Technology Services

Website Hosting, Linux Shell Accounts

Home >> Computers & Technology >> Software Installs >> Adobe Creative Cloud

How do I get Adobe CC?

Current SDSU students are eligible to use Adobe Creative Cloud applications with a valid SDSUid. Sign in to https://creative.adobe.com/products/download/creative-cloud with your SDSUid and password to license your account. Make sure you use your SDSUid email address and hit continue to log in, do not log in using the "Continue with Google, Facebook or Apple" options, they will not work. If prompted, choose the work or school account. If you are already signed in to an Adobe CC product, you will need to sign out and sign back in with your SDSUid and password to provision the new license.

Solutions to sign-in related issues can be found at https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

Download & install help can be found at https://helpx.adobe.com/download-install.html

Your access to All Apps – Pro Edition, has been removed

You must sign out of all Adobe Creative Cloud apps then sign back in with your SDSUid and password for the new license to take effect. This should fix any licensing issues you might be having.

Adobe Licensing Issues

If you are currently using a personal account for Adobe CC, you must sign out of all personal Adobe CC apps then sign back in with your SDSUid and password for the SDSU student license to take effect. If you are prompted to use a personal or work account, use the work account. This should fix any licensing issues you might be having. The issues usually occur because you are logging into a personal account rather than an enterprise account.

If you purchase Adobe CC directly from Adobe you will have to cancel your subscription to get a refund; you have 14 days to do this from the original purchase date.

How do I transfer Adobe CC assets?

If you would like to transfer your data or "assets" to another account you must do it manually. Adobe provides a support article on How to Transfer Assets that explains the process. Please contact Adobe if you need assistance with the transfer process.

How do I switch Adobe CC subscriptions?

You would need to contact Adobe directly for that information. We do not manage subscriptions.

How can I get training in Adobe CC?

Adobe provides free online training resources at https://edex.adobe.com/.

Will Adobe charge me once my annual subscription is up?

SDSU Student licenses expire after one year. Adobe does not have the ability to auto-subscribe your student account. As long as you are using your student account Adobe will not be able to charge you once your subscription expires.

How long after I graduate or stop attending will I have access to Adobe CC?

Once your graduate or stop attending you will lose access to Adobe CC products as soon as the current subscription runs out. This will happen regardless of weather or not your SDSUid is still active. Graduates also have an opportunity to purchase Adobe CC for 40% off.

How can I check the status of Adobe CC services?

Adobe status updates can be found at https://status.adobe.com/

Additional Information

More details about Adobe Creative Cloud can be found in Adobe's Creative Cloud Overview.

Support is provided by helpx.adobe.com/support.html. The Computing Hub Help Desk only provides help with installing Adobe, and is not affiliated with the Kivuto online store at https://onthehub.sdsu.edu.

Contact Us

Computing Hub Help Desk

Location: Love Library 2nd Floor
Phone: 619.594.3189
Email: hub@sdsu.edu

sdsu library computing hub interior