The Research Services Desk is here to help you with a variety of informational needs. The librarians at the desk get asked a lot of the same questions year after year. Read on to find out the answers to some of the most asked questions.
- Need to Find a Specific Article? Check out the Journals & Database Page. On the right hand side, use the Find Specific Article From the Citation box halfway down the page. Input at least the journal title and the year to see if and where the library owns that journal for that year. Then you can search within the journal for the article you need if the library owns it electronically. If we own it in print, you can get the call number. If we don’t own it, there will be a link to fill out an interlibrary loan request.
- Need to find a book? Use OneSearch to search by author, title or keyword.
- Need help finding a book on the shelf? Think of the call number as a house address, and check out this tutorial for help.
Special Collections Questions
- Where is Special Collections? Special Collections is on the 4th floor of the Library Addition Building.
- What is in Special Collections? Special Collections house rare, unique and valuable books, periodicals, manuscripts and documents that require special preservation, security and care in handling. These include historical items such as photographs, prints, postcards, memorabilia, scrapbooks and oral histories. University Archives holds materials that document the history of San Diego State since its founding as the Normal School in 1897.
- I need help accessing the collections. Librarians and staff love to help patrons, just contact them to make an appointment or head up when they are open. Phone- 619-594-6791 and email- email@example.com
- I need a primary source for my project. Take a look at the Primary Sources Guide for information on what a primary source is and how to find one. If you need additional help, you can contact SCUA or the Research Services Desk.
Resource Sharing Questions
Did you know that if SDSU doesn’t own an item you need, you can borrow it from another library, for free? The Resource Sharing Department helps fulfill these requests and makes your job easy, just check to see if SDSU owns it, and if not, make a request to get the item you need.
- I’ve never used ILL before, help! Here is the first time user registration and helpful FAQ.
- I keep getting my request denied. Did you check to make sure SDSU didn’t own the item? Circuit, CSU+, and ILL requests can only be made for items that SDSU does not own or that are not currently available. This also means if we own it in print and you want an electronic copy, you cannot make a request.
- I need my item fast, how long does it take? Circuit (books only) 1-2 business days, CSU+ 2-4 days, Interlibrary loan (Any Material) 7-14 days with electronic article delivery usually much quicker.
The library’s circulation desk and staff are ready to help you all your borrowing needs. Here are just a few of the many questions that get asked at the desk concerning Circulation.
- I want to renew my items. You can do so online by logging into OneSearch and looking at My Account.
- How can I pay my fine? Students can pay online through the Cashier’s Office by going to www.sdsu.edu/sfs. Payments can also be made by mail or the 24-dropbox outside the Cashier’s Office SSW 2536. Faculty and Staff may pay charges at the Circulation Desk.
- I need help placing a book on hold. Read on for more information.
- I’ve looked for a book and can’t find it. If you are in the library, you can request a search service.
- What is Course Reserves? Course Reserves is when your professor places an item on reserve at the Circulation desk so that you can borrow it for a limited period of time. Often these items are textbooks or additional course readings. Take a look at the Course Reserves page to look a class or faculty member and see if your course reserve is currently available.
The library has a dedicated staff to help with your printing needs. Located in the 24/7 area, the Print Services desk is happy to help you with any printing issue. Here are some of the things this desk can help with:
- Double Sided Printing- Really want something double sided? Head to the desk to get help with printing. Pricing for double sided printing is 10 cents for the first page and 5 cents for every subsequent page.
- Ink Issues- Print something out and have issues with color or black ink? Head to the Desk to get help.
- Poster Printing- need to print a poster for a class or presentation? The Print Services Desk can help!
- Instruction in Using the Copiers
- Printing on Transparencies for $.60 for B/W and $1.10 for Color
- Faxes- Send and receive faxes at the Print Services Desk. The Fax number is 619-594-8412.
- Appointments- Want more one on one help? Call 619-594-0632
- More Information and Location
- PDF Issues- When printing a PDF make sure to open it and print it from Adobe.
- If you are having trouble printing from the web, sometimes it helps to switch browsers. If you are using Chrome, try Firefox instead.
Computing Hub Questions
The Library Computing Hub offers a variety of study space options, computers, printers and a help desk to assist students with their computing needs. Here are a few questions that Research Services gets about this area.
- I need help with Blackboard. Stop by the Computing Hub help desk on the 2nd floor of Love Library.
- Where can I find certain software? Check out this list.
- I can’t connect to the Wi-Fi. Stop by the Computing Hub help desk on the 2nd floor of Love Library.
Written by: Brittany Geissinger, Questions? firstname.lastname@example.org