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Home >> About Us >> Employment Opportunities >> Staff Positions

Staff Positions

Help Desk Technician (Information Technology Consultant - Foundation)

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  • Job no: 513591
  • Work type: Staff
  • Location: San Diego
  • Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Position Summary

The Information and Digital Technologies (IDT) Unit is responsible for providing technology services to Students, Faculty and Staff within the Library, Academic Affairs and other departments that may be supported by the unit. IDT is comprised of the following workgroups: End-User services, Servers/Applications, Student Computing Hub, 24/7 Student Area, and Digital Collections. The IDT Division is a team of approximately 65 student employees and 12 professionals who develop and deliver innovative information technology services for teaching, learning and research.

As a member of the library end-user services support team and under general supervision, this position is responsible for interfacing with our customers in user communication and technical support. This position will utilize the ServiceNow platform to complete assigned tasks. This will include Windows, Mac and Chrome OS support, hardware and peripheral repair, and troubleshooting of software issues. Duties also include inventory control, receiving of equipment and repair of items, and maintaining the work and supply room. The incumbent should have experience with help desk ticketing software for tracking and reporting of incidents. SDSU is a diverse population of students, faculty and staff. It is expected that the incumbent has the ability to communicate with an ethnically and culturally diverse campus community.

For information about the University Library, click here.

Full-time, benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation.

Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is physically located at the SDSU Main Campus in San Diego.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study.

Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Specialized Skills

  • Three or more years of professional IT experience in systems and desktop support.
  • Three to five years of experience in MS 365 end user products, Apple and Windows Operating Systems.
  • Exceptional customer service skills, and deductive reasoning abilities and expertise in applying structured problem-solving techniques to resolve problems for end users.
  • Excellent organization skills and ability to handle multiple tasks simultaneously.
  • Thorough knowledge of management and supervisory principles and practices, including the organization and management of human, fiscal and equipment resources, the understanding of workload and workflow, and the ability to access and project long range needs.

Preferred Qualifications

  • Three years of professional experience with Windows and Mac desktops.
  • Three years of professional experience supporting standard desktop and web software. (e.g. MSOffice products, Google applications, Mail applications, Adobe products).
  • Three years of professional experience setting up and repairing computer hardware and peripherals.
  • Experience supporting users and systems in a large networked environment.
  • Experience working with diverse groups of individuals consisting of various technology backgrounds.
  • Experience with centralized desktop anti-malware systems.

Compensation and Benefits

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Starting salary upon appointment is not expected to exceed $4,167 per month.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,470 - $4,167 per month.

SDSU Vaccine Policy

In accordance with the California State University system wide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.

The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on July 6, 2022. To receive full consideration, apply by July 5, 2022. The position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Rachael Stalmann at rstalmann@sdsu.edu.

  • Advertised: Jun 20, 2022 (9:00 AM) Pacific Daylight Time
  • Applications close: Open until filled

Makerspace and Technology Support Specialist

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  • Job no: 516815
  • Work type: Staff
  • Location: San Diego
  • Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology

Position Summary

The San Diego State University Library is seeking a service-oriented, customer-first, tech-enthusiast individual to assist in supporting the build IT makerspace lab and Library Computing Hub. The ideal candidate will have strong interpersonal skills that will provide insightful advice and friendly technical support to library patrons in need.

The SDSU Library's build IT makerspace provides SDSU students, staff, and faculty with materials, tools, and technologies for hands-on exploration, creation, and participatory learning. It democratizes access to new technologies by making them available to the whole SDSU community; supports hands-on, project-based, and interest-driven learning; serves as a competitive advantage for students seeking to innovate and provides a place for critical and creative thinking. Collaborating with the STEM Librarian and other library IT colleagues, the Specialist manages the Makerspace; hires, trains, and supervises student assistants; assists and teaches patrons how to use emerging technology; oversees safety and inventory; and troubleshoots machines such as 3D printers.

The Library Computing Hub (LCH) is the main contact point for students seeking assistance with computing, printing, software, and other course-related technology services. The Specialist will assist patrons with library and computing needs at the Library Computing Hub (LCH) help desk. They will support student workers and the various services provided in this area.

Some of the duties and responsibilities include:

  • Technical and instructional support to students using space
  • Keeping the lab clean and organized.
  • Repair, maintain, fabricate and install equipment.
  • Assist with training and scheduling of use of space and equipment.
  • Research resources for buying supplies and replacement parts as needed.
  • Monitor space and ensure a clean and safe working environment.
  • Work at the student help desk when the makerspace is closed. (Training for assisting students will be provided)

For more information regarding the University Library, click here.

Full-time, temporary position anticipated to end on or before June 30, 2023 with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Shift will be eight hours a day Monday through Friday; shift may fluctuate between the hours of 8:00 a.m. and 6:00 p.m. Hours may change between academic sessions and summer. This position is physically located at the SDSU Main Campus in San Diego.

Education and Experience

To enter this classification, a foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Preferred Qualifications

  • Relevant experience with virtual reality hardware and software, familiarity with 3D scanners and 3D design software
  • Experience with woodworking tools and/or prototyping electronics
  • Familiarity with makerspaces, hackerspaces, or other design studios
  • Experience meeting high service standards in all interactions (in-person, by telephone, via e-mail or online) and to lead others to provide excellent service
  • Experience interpreting and explaining a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment
  • Experience in a position requiring a high degree of time-management, and organizational skills
  • Experience working independently as well as part of a team
  • Experience training and or teaching
  • Experience working in a help desk environment.
  • Experience with higher education learning management systems.
  • Experience working in a higher education library setting.
  • Ability to create short instructional handouts.
  • Good organization skills and ability to handle multiple tasks simultaneously.
  • Knowledge of operating systems including but not limited to Windows and Mac OS.
  • Knowledge of software applications including MS Office products and Adobe products.
  • Experience maintaining multiple calendars and scheduling software.

Specialized Skills

  • Enthusiastic towards learning.
  • Sociable and enjoy interacting with others.
  • Strong soft skills.
  • One year of professional work experience providing customer service and/or support.
  • One year of professional work experience using Windows OS, MS Office software and Google Gmail
  • Experience leading and/or overseeing the work of others.
  • Excellent interpersonal communication skills (verbal, written and listening) in order to fully engage in daily interactions with students, faculty, and staff.
  • Experience with various software programs.
  • Ability to train and assist patrons with various software issues.
  • Ability to identify hardware or network failures and recommend repair options.
  • Ability to deploy or relocate equipment weighing 25 pounds or more
  • Experience mediating policy disputes.
  • Experience keeping an inventory of items.
  • An aptitude for acquiring skills in technical support and an eagerness to learn.
  • Excellent prioritization skills and an ability to make decisions quickly.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,817 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,470-$6,681 per month.

SDSU Vaccine Policy

In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.

The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on August 26, 2022. To receive full consideration, apply by August 25, 2022. The position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Taylor Jaress at tjaress@sdsu.edu.

  • Advertised: Aug 12, 2022 (5:00 PM) Pacific Daylight Time
  • Applications close: Open until filled