Computers & Technology

 

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Help: Computers, Blackboard, SDSUid

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Macs, PCs, Printers, Group Study Rooms

Software

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Computer Software, Software Download

Hosting

Website Hosting, Linux Shell Accounts

Home >> Computers & Technology

Computer Help

Help is available by phone (619) 594-3189 , via email at hub@sdsu.edu, and when available, through live chat. Our current operating hours (subject to change) are:
  • Friday, May 15, 2020 through Sunday, May 24, 2020: Monday to Friday: 10am-3pm, Saturday and Sunday: Closed.
  • Tuesday, May 26, 2020 through Friday, Aug 14, 2020: Monday to Friday: 9am-4pm, Saturday: Closed, Sunday: 3pm-6pm.
  • Monday, May 25, 2020: Closed
  • Friday, July 03, 2020: Closed
 

Search our database of Frequently Asked Questions and send us a message if you don't find the answer for which you are looking.

Student SDSUid Help

Help Desk Phone: (619) 594-3189
Help Desk Email: hub@sdsu.edu

Student Activation

Faculty/Staff SDSUid Help

Faculty/Staff Help Phone: (619) 594-5261
Faculty/Staff Help Email: etshelpdesk@sdsu.edu.

Faculty/Staff Activation

Student Blackboard Help

Help Desk Phone: (619) 594-3189
Help Desk Email: hub@sdsu.edu

Blackboard Student FAQs

Faculty Blackboard Help

Faculty Help Phone: (619) 594-3485
Faculty Help Email: bbhelp@sdsu.edu

Faculty Blackboard Help

Respondus Help Ticket

Respondus LockDown Browser has direct support for students. Open a help ticket below.

Respondus Help Ticket

Respondus Student Help

General info is below, including a link to download the SDSU-specific version of the LockDown Browser.

Respondus Student Help

Add Funds to SDSUcard

See where and how to add funds to your SDSUcard.

Add Funds to SDSUcard

Charging Stations

Get charged at these multiple phone charging stations.

Find Phone Charging Locations
 

Software Downloads

Adobe Creative Cloud

Adobe is making temporary at-home access to Creative Cloud available until May 31, 2020 for universities who currently have only lab access for students, at no additional cost. More information and access requests can be found on Adobe's COVID-19 FAQ page. To get started:

  1. Visit creativecloud.adobe.com and use your SDSUid to sign in.
  2. If prompted, select Company or School Account and then enter your SDSUid in your school’s login screen.
  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps. For more information on how to download or install apps, visit Adobe's Download and Install Creative Cloud apps page.

Microsoft Office

Office 365 is licensed for use on up to 5 computers.  Log into portal.office.com with your SDSUid credentials, and click on the button labeled "Install Office" to begin the download. For printable guides with useful tips, shortcuts, and screenshots, visit the Office Quick Start.

Other Microsoft Applications

SDSU students are eligible to install other Microsoft software applications like Project Professional, Visio Professional, Visual Studio Enterprise, Windows 10, SQL Server 2019 Developer, and more with their SDSUid. To start, sign in with your SDSUid at Microsoft's Azure Dev Tools for Teaching page. If you haven’t already, you will be prompted to create a Microsoft Azure account. After you have created your Azure account, look for the “Software” link under “Learning resources” for the full list of available software titles.

SPSS

IBM SPSS is licensed for SDSU student, faculty, and staff use on SDSU computers, Foundation computers, or a personal computer. This software is for individual use only and not to be shared.

Please read the instructions on how to download and install IBM SPSS.

SAS

SAS is licensed for SDSU student, faculty, and staff use on SDSU computers, Foundation computers, or a personal computer. This software is for individual use only and not to be shared.

Please read the instructions on how to download and install SAS.

Other Software Packages

Students may download ArcEndNote, Matlab, MiniTab, NVivo, and X-Win32, with valid SDSUid credentials.

Faculty may download Matlab and X-Win32 with SDSUid credentials.

Faculty and staff may request software (Adobe, EndNote, NVivo, Zoom, etc.) from the ITCS Software Distribution Center, using their SDSUid credentials.

ArcGIS   EndNote    Matlab   Minitab   NVivo   ‚Äč X-Win32   Software available to EDORAS accounts

Software on Library Computers

Windows PCs
Computing Hub, 24/7 Study Area, Research Services
  • 7-zip
  • Adobe Creative Cloud
    • Acrobat DC
    • Acrobat Reader
    • After Effects
    • Animate
    • Audition
    • Bridge
    • Character Animator
    • Dreamweaver
    • Flash Builder
    • Illustrator
    • InCopy
    • InDesign
    • Lightroom Classic
    • Media Encoder
    • Photoshop
    • Prelude
    • Premiere Pro
  • ArcGIS
  • Audacity
  • Camtasia
  • EndNote
  • Firefox
  • Google Chrome
  • Just BASIC
  • Kurzweil Text to Speech Reader
  • Maple
  • Matlab
  • Mendeley
  • Microsoft Office 2019
    • Access
    • Edge
    • Excel
    • OneDrive
    • OneNote
    • PowerPoint
    • Publisher
    • Word
  • MiniTab
  • MS SQL Server
  • Notepad++
  • NVivo
  • POM-QM
  • Putty
  • Python
  • R (RGui)
  • Respondus LockDown Browser
  • Rhinoceros
  • RStudio
  • SAP GUI
  • SAP Predictive Analytics
  • SAS
  • SketchUp
  • Snagit
  • SPSS Statistics
  • VLC media player
  • WinSCP/SFTP
  • X-Win32
  • Zoom
High Performance Desktops
24/7 Study Area

All software in Windows PC list above, plus the following:

  • Abaqus
  • Anaconda3
  • ANSYS Electromagnetics Products (Ansoft)
  • ANSYS Multiphysics Campus Solution
  • Arduino Software (IDE)
  • Atmel Studio
  • AutoCAD Civil 3D
  • Autodesk Navisworks
  • Autodesk Revit
  • Bluebeam Revu eXtreme
  • Cadence\Orcad\Pspice
  • Code::Blocks
  • Comol Multiphysiscs
  • Cygwin (with packages gdb, make, gcc-core, gcc-g++, and all dependencies)
  • EPA SWMM
  • EZSTROBE
  • Femap
  • GMetrix
  • Google Earth
  • HEC-HMS
  • HEC-RAS
  • HSMWORKS
  • Keil MDK-ARM
  • Logic Circuit
  • Logic port
  • LTspice XVII
  • Microsoft Visual Studio
  • Microsoft Windows Media Player
  • ModelSim PE
  • NI Academic Suite (LabView with Elvis support)
  • NI MultiSim
  • On-Screen Takeoff
  • Primavera
  • PSIM Student version
  • PTC Creo
  • RocScience
  • Sap2000
  • SDFormatter
  • Siemens NX Nastran
  • STK(AGI)
  • SolidWorks
  • SSH Secure Shell Protocol
  • visim
  • Win TR55
  • XEmacs
  • Xilinx Vivado
Macs
Computing Hub
  • Adobe Creative Cloud
    • Acrobat DC
    • After Effects
    • Animate
    • Audition
    • Bridge
    • Character Animator
    • Dreamweaver
    • Illustrator
    • InCopy
    • InDesign
    • Lightroom Classic
    • Media Encoder
    • Photoshop
    • Prelude
    • Premiere Pro
  • Camtasia
  • EndNote
  • Firefox
  • Google Chrome
  • iMovie
  • iTunes
  • iWork
    • Keynote
    • Numbers
    • Pages
  • Microsoft Office 2019
    • Excel
    • OneDrive
    • OneNote
    • Outlook
    • PowerPoint
    • Word
  • NVivo
  • Respondus LockDown Browser
  • Safari
  • Snagit
  • SPSS
  • TextEdit
  • Xcode
 

Computers & Study Spaces

Location Computers Study Rooms Scanners Printers Copiers
Library Addition, Basement
Laptop Lounge (food friendly)
Digital Humanities Center
Library Instruction Computer Labs LA-76 & LA-78
         
Library Addition, 1st Floor 
Research ServicesCirculation
(17 Community Use Computers)
Writing Center
100 PCs   Bookeye (Self-Serve) B/W, Color, 2-sided B/W
Library Addition, 2nd Floor
24/7 Study Area & Print Services
Poster Printing, Color Copy, Fax, Scan, Colored Paper, Transparencies
48 PCs 7 (Reserve) At Print Services,
documents only, no books.
B/W, Color, 2-sided,  B/W, Color
Love Library, 1st Floor 
Study Lounge
Special Collections & University Archives
Edward E. Marsh Reading Room
  2 (Self-Serve) Bookeye (Self-Serve) B/W B/W
Love Library, 2nd Floor
Computing Hub Help Desk
ETS Help Desk
High Tech Center for Students with Disabilities
Financial Markets Lab
buildIT - 3D Printers, 3D Scanners, VR
267 PCs
34 Macs
2 (Reserve) Bookeye (Self-Serve) B/W, Color, 2-sided B/W
Love Library, 3rd Floor
Study Lounge (food friendly)
Math & Stats Learning Center
1 18 (Self-Serve) Bookeye (Self-Serve)    
Love Library, 4th Floor
Study Lounge
LL-410 Campus Classroom Computer Lab
Supplemental Instruction (SI)
  11 (Self-Serve) Bookeye (Self-Serve)   B/W

Love Library, 5th Floor
Quiet Study
LL-582 Computer Lab

13 7 (Self-Serve) Bookeye (Self-Serve)   B/W

Reserve a Study Room - Study Spaces - Library Maps

 

Hosting

Website Hosting

The SDSU Library hosts over 400 SDSU affiliated websites for colleges, schools, student organizations, and research projects. RohanCP.sdsu.edu

Website Hosting

Linux Shell Accounts

Faculty may obtain Linux shell accounts for themselves and their students on the Edoras server that include common Linux applications, compilers, databases, and Apache web server.

Edoras Instructional Support

ROHAN Accounts

ROHAN was shutdown on June 5, 2017.  
it.sdsu.edu provides information about campus IT Resources. 

GoPrint

SDSU Computer Lab Managers can find GoPrint support information and installation guides here.

GoPrint Help

Contact Us

Computing Hub Help Desk

Location: Love Library 2nd Floor
Phone: 619.594.3189
Email: hub@sdsu.edu

sdsu library computing hub interior